In the event that the private interests of the matter conflict with the interpreter's duties and responsibilities - this is considered a conflict of interest. This is particularly true when the interaction could result in, or be manipulated for financial gain. It’s the interpreters responsibility to advise as soon as possible if a conflict of interest is probable.
No, any personal information required during the interpretation process will never be retained or kept on file ever under any circumstances. Confidentiality is of the utmost importance.
Once a confirmed booking has been made, a minimum of 48 hours notice is required for a cancellation. For any cancellation within 48 hours, the full quoted amount of the assignment will be invoiced and payable.
Yes, however a minimum of 48 hours notice is required as per the cancellation policy. All changes must be approved in writing via email to be accepted.
An interpreter is only conveying messages from one language to another. Therefore an interpreter never forms an option or becomes involved in the matter. For this reason, an interpreter may be booked to work for 2 opposing sides within a scenario, without any prejudice.
In our industry, we need to use our own knowledge and experience of the language, culture and specialised terminologies to accurately convey messages between speakers. This often means we cannot do word for word interpreting as it would not make any sense. However, the context and tone of the conversation, as well as vital information will always be captured.
Yes, on occasion interstate assignments may be booked, however these must be agreed ahead of time and in writing, with 50% payment before the assignment.
